What happens if I need to cancel my appointment?

All consultations are available by appointment only. Appointments are confirmed within 48 hours of the scheduled time.

We are a very busy practice and run waiting lists for most practitioners for patients awaiting appointments. Last minute cancellations mean a loss of income for practitioners and missed opportunities for other patients to take advantage of this time. For this reason, in fairness to our practitioners and patients, Fertile Ground Health Group enforces a 24 hour cancellation policy. Where appointments are cancelled, missed or changed without 24 hours’ notice, a 50% cancellation fee will be applied.

Confirmation of an appointment is acknowledgement of this cancellation policy. A 24 hour period allows us to rebook this time for another patient.

NB: we recognise there are some special circumstances requiring flexibility of our cancellation policy. Going into labour or a cancelled embryo transfer are not charged a cancellation fee. Unfortunately we cannot account for events that happen at your end that are out of your control. If your circumstances change at the last minute, please be respectful of our need to charge a cancellation fee.