Join our Reception & Dispensing Team

reception and dispensing team

This is your opportunity to join our wonderful team Reception and Dispensing Team at Fertile Ground and The Melbourne Apothecary. We are now opening up applications and feel excited to interview the right candidate/s.

This is a reception role with a difference. You are a highly valued member of our team and your role is considered crucial to the success of this practice. You will be challenged to grow your skills and be exposed to many opportunities to develop through a variety of tasks, responsibilities and interactions with some of the best practitioners in Melbourne.

This is a role that really draws on your multi-tasking and problem solving capacity.

As part of our Reception & Dispensing Team your main responsibilities are:

  • Providing superior customer service at Reception greeting patients, answering incoming calls for enquiries, managing appointments and the practitioner diary.
  • Providing assistance and herbal dispensary support to our team of practitioners.
  • Assisting with marketing, social media, reporting, inventory, system improvement and other tasks in conjunction with management and the clinic support team (training provided).
  • Keeping the beautiful space beautiful, tidy and in ship shape order.

Essential skills and attributes

  • You are proactive and take initiative to improve systems and processes.
  • Finesse with appointment scheduling and time management, as well as phone and customer service skills are second nature to you.
  • You are an articulate communicator with professional presentation.
  • You are calm and competent under stress and you take pride in your contribution to the team.

Preference will be given to applicants with highly tuned interpersonal skills, adaptability with various computer programs, point of sale experience and someone who is social media savvy and keen to contribute! Interest and experience in complementary medicine in a professional setting is highly regarded. A non-practicing naturopathic graduate or someone with previous medical or natural medicine clinic experience would be ideal.

This is an outstanding opportunity for someone with an interest in developing a successful career in the business, finance, administration and management side of natural medicine.

The available shifts range from Monday – Friday and every second Saturday. There is a 2 day shift minimum and you will need to be flexibly available to cover additional shifts along with your team members as each of you has holidays throughout each year.  Availability during school holidays is a must.

There are a number of development track possibilities for people interested in administrative and management career trajectories. Mention this in your cover letter if it is of interest.

To apply for a position on our Reception and Dispensing Team email a cover letter and resume to Directors, Charmaine and Carly, at

Apply Now

Applications close Monday March 18 2024 and interviews with progressing applicants will be held between 22 – 28 March 2024. The successful candidate will begin the training period on Monday April 15 2024.

IVF Support Masterclass now open

IVF Support Masterclass with Rhiannon Hardingham

Rhiannon Hardingham has just opened intake for her 2020 IVF Support Masterclass program for Naturopathic practitioners.

Rhiannon is incredibly passionate about professional and clinical improvement. This is evident in everything that she does. It is no wonder that she is in such high demand with both patients seeking reproductive support, and with practitioners searching for top-notch clinical mentorship in the fertility and IVF arena.

We are so honoured to have her practicing with us at Fertile Ground and feel thrilled to be able to offer the opportunity for practitioners who are passionate about the fertility space to learn from this brilliant woman. She has amassed years of experience with results that speak to her calibre.

Gain confidence and become equipped to consult with complex fertility cases

Aren’t you supposed to know this information already? Actually, no. The information that Rhiannon shares is not taught in Naturopathic programs, university level or otherwise. If you are a practitioner looking to register, what you will gain from this masterclass series is clinically relevant practical application processes for preconception interventions, with specific IVF focus.

With IVF becoming increasingly common place, accounting for nearly 5% of all births in Australia & NZ, you are now more likely than ever to come across complex fertility patients in your day-to-day naturopathic general practice. However, there is little information available for you in regards to what is safe, effective & appropriate for this highly medicalised patient group.

What do you get?

In this four-part series Rhiannon shares her extensive clinical knowledge with you.  You will learn all about IVF support, including the most up-to-date research supporting naturopathic interventions for this complex patient group.

Participants will receive detailed clinical assessment and treatment tools to assist in day-to-day practice, as well as up-to-date resources regarding evidence-based support for IVF patients.

On completion practitioners will be better positioned to make sense of medical fertility protocols, manage complex fertility patients, as well as confidently communicate with medical specialists regarding evidence-based interventions for improved IVF outcomes.

Participants will earn 6 CPE points.

Find out more about this Masterclass and take your practice up to the next level.

Rhiannon is also giving the special early bird prices to her email group only, so if you’d like to join to receive those deals please register here.


The Fertile Ground Health Group team on behalf of Rhiannon Hardingham